Privacy Policy

Falcon Network Solutions ("Falcon Network Solutions," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://falconns.com or interact with our services.

By using our website or services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide, including:

• Name

• Company name

• Email address

• Phone number

• Mailing address

• Information submitted through contact forms

• Information provided when requesting support or a quote

• Any other information you choose to provide

We may also automatically collect certain information when you visit our website, including:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Date and time of access

• Referring website

• General website usage information

How We Use Your Information

We use the information we collect to:

• Respond to inquiries

• Provide managed IT services

• Deliver technical support

• Schedule appointments

• Prepare quotes and proposals

• Communicate regarding existing services

• Improve our website and customer experience

• Maintain website security

• Detect and prevent fraud

• Comply with legal obligations

Cookies and Analytics

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

• Remember preferences

• Analyze website traffic

• Improve website performance

• Maintain website security

We may use third-party analytics services, including Google Analytics or similar services, to understand how visitors interact with our website.

You may disable cookies through your browser settings, although some website features may not function properly.

SMS Communications

If you voluntarily provide your mobile phone number, you may receive SMS text messages from Falcon Network Solutions regarding:

• Appointment reminders

• Service updates

• Support communications

• Account notifications

• Responses to your inquiries

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying STOP to any text message.

For assistance, reply HELP or contact us using the information below.

SMS Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and service providers necessary to deliver SMS communications.

This language is included to comply with SMS messaging regulations and industry registration requirements.

Information Sharing

We do not sell your personal information.

We may share information only with trusted third-party service providers that assist us in operating our business, including providers of:

• Cloud hosting

• Email services

• Cybersecurity services

• Backup services

• Payment processing (if applicable)

• SMS delivery services

These providers are authorized to use your information only as necessary to provide services on our behalf.

We may also disclose information when required by law or to protect our legal rights.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be 100% secure.

Data Retention

We retain personal information only as long as necessary to:

• Provide requested services

• Meet legal obligations

• Resolve disputes

• Enforce agreements

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

Your Privacy Choices

You may request to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information where permitted by law

• Opt out of marketing communications

To submit a request, please contact us using the information below.

Children's Privacy

Our services are intended for businesses and adults.

We do not knowingly collect personal information from children under the age of 13.

Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any changes will be posted on this page along with an updated Effective Date.

Contact Information

If you have questions regarding this Privacy Policy or your personal information, please contact us:

Falcon Network Solutions

Website: https://falconns.com

Email: info@falconns.com

Phone: 708-630-1700